Terms

1. Changes to these terms

We may update these terms. We will post the new version here with a new date and, for material changes, tell you by email or in the app before they take effect. If you keep using Shay after the changes take effect, you accept them. If you do not accept them, stop using Shay and close your account.

2. Who can use Shay

You must be at least 18 years old and able to enter a binding contract. Shay is not meant for children. You may not use Shay if you are barred from doing so under the laws that apply to you.

3. What Shay does

Shay is an AI assistant. It can read the apps you choose to connect (such as email, calendar, and Slack), answer questions, draft messages, and carry out tasks for you. Shay acts in a connected app only after you approve the action, or under a standing permission you granted and can revoke at any time in Settings.

Shay is in early access. Features may change, be limited, or be removed. The service may be unavailable at times, and data may be lost. Keep your own copies of anything important.

4. Your account

• Give accurate information and keep it up to date.
• Keep your sign-in secure. You are responsible for all activity on your account.
• Tell us right away at hello@shayhq.com if you think your account has been misused.
• Only connect accounts that you own or are authorized to connect.

5. AI output and your responsibility

Shay uses artificial intelligence, which can be wrong, incomplete, or out of date. Shay can misread a message, pick the wrong person or time, or draft something you would not send.

• Review what Shay proposes before you approve it.
• You are responsible for every action you approve or allow under a standing permission, including emails sent, events created or changed, and messages posted.
• We do not promise that any result will be correct, complete, or suitable for your purpose, including any email, meeting, booking, or summary.
• Shay does not give legal, medical, financial, tax, or other professional advice. Do not rely on it for those decisions.

6. Acceptable use

You agree not to use Shay to:

• break any law or anyone else’s rights, including privacy and intellectual property rights;
• send spam, run scams or fraud, or harass, threaten, or impersonate anyone;
• access accounts, data, or systems you are not authorized to access;
• probe, overload, or bypass the security or limits of Shay or any connected service;
• copy, resell, or reverse engineer Shay, or use it or its output to build a competing product or model;
• create malware or content that is illegal or sexually exploits minors.

You must also follow the terms of every app you connect.

7. Your content

Your content means what you type, say, or upload, the data Shay reads from your connected apps, and the output Shay produces for you. You keep ownership of your content. You give us a limited, worldwide permission to store, copy, and process your content only to provide, secure, and support Shay for you, to improve Shay’s AI model while Help improve Shay is on, and as the law requires.

We use your content to train or fine-tune Shay’s AI model only while Help improve Shay is on in Settings. If you sign up from the EEA, the UK, or Switzerland, it starts off. Everywhere else, it starts on. You can turn it off at any time. Even when it is on, we never use data from your connected apps. We do not allow our AI provider to train on your content. Our Privacy Policy explains how we handle your content.

You confirm you have the rights needed to give us your content. If you send us feedback or ideas, we may use them without any obligation to you.

8. Paid plans and billing

Paid plans are sold by Polar, the seller of record. You buy from Polar. Polar’s buyer terms apply to the purchase and to payment. These terms apply to your use of Shay.

• Shay is $19 a month. A card is required. The first 7 days are a trial. Cancel before the trial ends and you will not be charged. The trial includes 10,000 credits and up to 3 connected apps. Trial credits do not carry over.
• After the trial, the plan includes 40,000 credits each month. Unused credits do not carry over.
• Extra use after those credits is $7.50 per 10,000 credits, added to the same monthly bill, up to a limit you set. The default limit is $15. A limit of $0 stops Shay when the included credits run out.
• The price, tax, and renewal are shown at checkout before you pay.
• The plan renews automatically until you cancel. You authorize each renewal charge. You can cancel at any time from Settings, which opens Polar’s subscription page. The plan stays active until the end of the period you already paid for, and then it does not renew.
• Fees for a period that has already started are not refunded, except where the law or Polar’s buyer terms require a refund.
• If you live in a country that gives you a right to cancel an online purchase within 14 days, such as in the EU or UK, you keep that right. If you ask for your plan to start straight away, you may lose that right, or have to pay for the part you used, where the law allows.
• We may change prices. We will tell you in advance, and the new price applies from your next billing period. You can cancel before then.
• If a payment fails, Polar retries the charge and Shay keeps working while that retry is in progress. When the plan has actually ended, new work pauses. Connected apps stay for 7 days, then Shay disconnects them.

9. Our intellectual property

Shay, including its software, design, name, and logo, belongs to us or our licensors. We give you a personal, non-transferable, revocable right to use Shay under these terms. All other rights are reserved.

10. Connected apps and other services

Shay relies on services we do not control, including the apps you connect, the AI model provider, and Polar. Their own terms and policies apply to your use of them. We are not responsible for them, including if they change, fail, or stop working with Shay.

11. No warranties

Shay is provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or that Shay will be uninterrupted, secure, or free of errors.

12. Limitation of liability

To the fullest extent the law allows:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, goodwill, or data.
• We are not liable for any action you approved or allowed under a standing permission, or for the acts of connected apps, the AI model provider, or Polar.
• Our total liability for all claims relating to Shay is limited to the greater of the amount you paid for Shay in the 12 months before the claim arose or USD 100.

Nothing in these terms limits liability that cannot be limited by law, including for fraud, for death or personal injury caused by negligence, or under consumer rights that cannot be waived where you live.

13. Your responsibility for claims

To the extent the law allows, you will cover our losses and reasonable costs, including legal fees, from any claim by someone else that arises from your content, your misuse of Shay, or your breach of these terms or of anyone else’s rights.

14. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as outages of hosting, AI, or connected services, internet failures, natural disasters, war, or government action.

15. Suspension and closing your account

You can stop using Shay and ask us to close your account at any time by emailing hello@shayhq.com. We may suspend or close your account, or limit access, if you break these terms, if the law requires it, or to protect Shay, our users, or others. Where it is reasonable, we will tell you first. We may change your username, or take it back, if it impersonates a person or a company, if we need it for Shay, or if it is used to harm or mislead others. Where it is reasonable, we will tell you first and give you a new one. We may also stop offering Shay and will give reasonable notice if we do.

Sections that by their nature should continue after your account closes will continue, including sections 7, 9, and 11 through 18.

16. Disputes

• Before starting any legal claim, email hello@shayhq.com and describe the problem. We will try to resolve it with you informally within 30 days.
• These terms are governed by the laws of Pakistan.
• The courts in Islamabad, Pakistan have exclusive jurisdiction over any dispute relating to these terms or Shay.
• If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring a claim in your local courts where that law gives you the right to.
• To the extent the law allows, claims may only be brought individually and not as part of a class, collective, or representative action.

17. Sanctions and export

You may not use Shay if you are subject to sanctions, or from a place where providing Shay would break sanctions or export laws that apply to us or our providers.

18. General

• If any part of these terms is found invalid, the rest stays in effect, and the invalid part is applied as far as the law allows.
• These terms and the Privacy Policy are the whole agreement between you and us about Shay.
• You may not transfer these terms or your account without our written consent. We may transfer them to a company that takes over Shay.
• If we do not enforce a right, we have not given it up.
• Copyright complaints and notices can be sent to hello@shayhq.com with enough detail for us to find the material and contact you.

19. Contact

Questions about these terms: hello@shayhq.com, or the contact page.